There is a 7 period within which we can return your goods typically. The 7 day period begins upon the posting of your QC photos on our site. As each seller has their own stance on returns, we can not guarantee they will accept each request, and it is on a case by case basis. However, rest assured that if you want to return your goods within your 7 day return window, we will do everything possible to ensure you are satisfied. If a seller does not accept returns, we will contact you prior to finalizing your order.
Before you successfully pay for the international shipping fee:
(1) if the items have been purchased and the seller agree to have them returned, the items cost will be refunded but deducting the service fee and domestic shipping fee;
(2) if the items have been purchased and the seller don’t agree to have them returned, all the fees you paid will not be refunded.
After you pay for the international shipping fee:
If you have already paid for the international shipping fee, but want to get refund by any reason, we can only refund you with the international shipping fee. Because item costs have been paid to the seller, and we have offered our service, so it will be charged as service fee.
After we shipped packages:
(1) If you cannot receive your parcel because of the customs reasons in your country, we are not responsible for that. Though we really want to help, we are unable to negotiate with your local customs.
(2) We always pack your packages very carefully, but if your packages got damaged by accident, we are not responsible for that. Because rough handling is out of our control.
(3) After you have received the packages, if the items you got are wrong, or any items are missing, we can get you refund. Because this is our mistake.